Last updated: 3 November 2026
Spices are food products, so for hygiene and safety reasons we cannot accept returns of opened or used packs. We do, however, put things right when something is wrong with what you received.
When we replace or refund
- Pack damaged, torn or leaking on arrival
- Wrong product or wrong pack size delivered
- Product past its best-before date at delivery
- A quality concern with a sealed pack (foreign matter, off odour, infestation)
How to raise a request
- Write to info@houseofdevikaspices.com within 48 hours of delivery.
- Include the order number, the batch code printed on the pack, and photographs of the pack and the outer box.
- We respond within 2 working days. If a replacement or refund is due, we arrange collection of the pack where required at no cost to you.
Refund timeline
Approved refunds are made to the original payment method within 7–10 working days of approval. Cash-on-delivery orders are refunded by bank transfer to details you provide.
What we cannot accept
- Opened, partly used or tampered packs
- Change-of-mind returns of sealed packs after 48 hours of delivery
- Products bought from unauthorised sellers — please contact the seller you bought from
Quality concerns
Every batch is traceable. If you report a quality concern we log it against the batch, and where warranted have the pack tested. See Report a concern.
Seller: Devika Overseas. Manufacturer: Devika Overseas, Delhi, Khyala, FSSAI Lic. No. 23326006001119.