Last updated: 3 November 2026
If something about a product, an order or this website is not right, we want to hear about it, and we are required by law to have a clear process for it.
Step 1 — Consumer care
Email info@houseofdevikaspices.com or call +91 93116 74823, Monday to Saturday, 10 am to 6 pm IST. Quote your order number and, if the pack carries one, the batch code and packing date. The current artwork reserves no batch line, so send a photograph of the pack instead — see Quality. We acknowledge within 2 working days and aim to resolve within 10 working days.
Step 2 — Grievance officer
If you are not satisfied with the response, write to our grievance officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules:
Sanjiv Datta, Director — Grievance Officer
info@houseofdevikaspices.com · +91 93116 74823
RZ 130B, Nar Singh Garden, Khyala, New Delhi 110018
The grievance officer acknowledges complaints within 48 hours and resolves them within one month of receipt.
Food safety concerns
For a suspected food-safety issue with a sealed pack, use Report a concern so we can trace the batch. You may also contact the Food Safety and Standards Authority of India through its consumer helpline.
Escalation
Nothing here limits your right to approach the National Consumer Helpline (1915), a Consumer Disputes Redressal Commission, or any other forum available under Indian law.
Legal entity
Seller: Devika Overseas · GSTIN 07AMTPD6650N1ZF · CIN not applicable (not an incorporated company)
Manufacturer & packer: Devika Overseas, Delhi, Khyala · FSSAI Lic. No. 23326006001119